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Cultural do's and don'ts:

Central America >	Japan >
China >	Southeast Asia >
India >	USA >

WITH CHINESE:

DO:

1.	Use indirect communication.
2.	Become comfortable with silence.
3.	Understand the sense of 'group' (as opposed to individual).
4.	Be patient in business. There may be a different sense of time.
5.	Be aware of the role of colors (e.g. red = lucky).
6.	Identify and accept the hierarchy.
7.	Recognize and respect official titles and names.
8.	Cultivate personal relationships.
9.	Be humble.
10.	Make an effort to learn Chinese cultural values.

DON'T:

1.	Be very direct or aggressive.
2.	Show very much emotion.
3.	Point with your finger (use an open hand).
4.	Touch people when you're speaking to them.
5.	Use unfamiliar jargon (e.g. sports expressions).
6.	Expect subordinates to go above and beyond assigned duties.
7.	Embarrass or single people out in public for criticism.
8.	Be boastful or loud.
9.	Ignore the importance of workplace harmony.
10.	Talk business during meals.

The key to improved harmony within a multicultural workforce is not to memorize do and don't lists, but to comprehend their rationale. While interesting, the above do/don't lists are not culture - only its symptoms.

What creates this behavior? Why do people react differently to the same thing? How can a gesture be interpreted positively by people from one place and negatively by people from another? The answer lies in human culture.

To truly understand human culture and promote a more harmonious workforce, we encourage you to read more about culture training or sign up for our Working Across Cultures workshop.

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