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Cultural do's and don'ts:

Central America >	Japan >
China >	Southeast Asia >
India >	USA >

WITH JAPANESE:

DO:

1.	Treat business cards with great respect.
2.	Be punctual.
3.	Respect importance of the group over the individual.
4.	Be modest and humble.
5.	Remove shoes when entering a home (leave them facing outward).
6.	Give gifts. Group gifts are particularly appropriate.
7.	Recognize and respect hierarchy in groups.
8.	Be comfortable with silence.
9.	Reciprocate socially (it builds relationships).
10.	Make an effort to understand more about their respective cultural values.

DON'T:

1.	Show anger.
2.	Be too direct in communications.
3.	Speak loudly or aggressively.
4.	Refuse invitations to socialize outside of the workplace.
5.	Blow your nose in public.
6.	Draw attention to individuals.
7.	Allow anyone to "lose face".
8.	Use humor in business situations.
9.	Surprise anyone in a business meeting (surprise = unscripted = bad).
10.	Expect people to reveal what they're thinking.

The key to improved harmony within a multicultural workforce is not to memorize do and don't lists, but to comprehend their rationale. While interesting, the above do/don't lists are not culture - only its symptoms.

What creates this behavior? Why do people react differently to the same thing? How can a gesture be interpreted positively by people from one place and negatively by people from another? The answer lies in human culture.

To truly understand human culture and promote a more harmonious workforce, we encourage you to read more about culture training or sign up for our Working Across Cultures workshop.

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