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Cultural do's and don'ts:

Central America >	Japan >
China >	Southeast Asia >
India >	USA >

WITH U.S. AMERICANS:

DO:

1.	Be direct in communication.
2.	Use first names.
3.	Be on time.
4.	Work to improve language skills, if necessary.
5.	Take credit when credit is due. Also accept blame when blame is due.
6.	Take some chances. Do more than is expected of you.
7.	Maintain eye contact when speaking.
8.	Understand that rules are more important than relationships.
9.	Work as quickly and efficiently as possible.
10.	Make an effort to understand American cultural values.

DON'T:

1.	Take feedback personally.
2.	Be very indirect when communicating.
3.	Treat men and women differently.
4.	Think that change is bad.
5.	Hesitate to ask questions if you don't understand something.
6.	Worry much about honest disagreements. Some conflict is positive.
7.	Feel uncomfortable being recognized for individual achievements .
8.	Be afraid to make and admit to mistakes.
9.	Confuse constructive advice with criticism.
10.	Be late.

The key to improved harmony within a multicultural workforce is not to memorize do and don't lists, but to comprehend their rationale. While interesting, the above do/don't lists are not culture - only its symptoms.

What creates this behavior? Why do people react differently to the same thing? How can a gesture be interpreted positively by people from one place and negatively by people from another? The answer lies in human culture.

To truly understand human culture and promote a more harmonious workforce, we encourage you to read more about culture training or sign up for our Working Across Cultures workshop.

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